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Returns 

WARRANTY

Laser Advantage warrants each of our compatible and remanufactured toner cartridges to be free of defects in both material and workmanship for the life of the cartridges. We guarantee that our toner cartridges will not cause damage to your laser printer. If at any time our products do not meet performance standards, Laser Advantage will replace all products or credit the items.  Should we find that our cartridge incurred damage to your printer, we will repair the printer free of charge or reimburse you for all of your repair and service charges. Laser Advantage will not be responsible for toner failure due to improper installation, or abuse of the products. Laser Advantage will NOT replace EMPTY or NON-LaserAdvantage products.


Laser Advantage will replace any defective product up to 1 year from the purchase date. Unopened items may be returned up to 180 days from the date of purchase. HP OEM and other OEM brands will need authorization prior to being returned.

DEFECTIVE RETURNS


All defective returns must be pre-authorized by Laser Advantage and have a Return Authorization number. Please contact your sales representative for further RMA instructions.

PRODUCT RETURNS

All non-defective returns must be in resalable condition. Do NOT write on the boxes. Special order items are NON RETURNABLE.

ORDER DISCREPANCY & DAMAGED SHIPMENTS

All order discrepancies must be reported to Laser Advantage within 48 hours of delivery. Please provide us with your purchase order number to report any shortages in shipments. If your package was damaged during shipping, please notify us immediately and we will file a claim with the shipping carrier.

TO RETURN

Click here to use our intuitive online RMA process and to view current RMA's.  You must be logged in to view or process new RMA's.  You may email us at laseradvantage@yahoo.com as well.